A backed up drain, or failed sewer line can destroy your property if not handled correctly. Unpleasant conditions can quickly infiltrate your surroundings, leaving occupants at risk to serious health hazards. Don’t put yourself through the stress and uncertainties of sewage damage.
Bio-hazardous materials present in a sewer or drain line back up require expert knowledge to properly address. From dealing with clogged drains, public sewer line failures to septic tank back-ups, Kelley Klean can help you conquer it all.
Every water damage situation is different, and when you choose an experienced restoration contractor you can be sure the situation will be handled properly and as quickly as possible.
Established in 1986, we have over 35 years of experience cleaning and restoring properties.
We deliver the quality workmanship required to ensure your complete satisfaction before we leave.
Our dispatchers are ready for emergencies. We’ll arrive as soon as possible to start the water extraction process.
There are multiple reasons why a sewer line can back up. However, over the course of our experience, these are the most common occurrences.
Flushing large items: Items like disposable diapers, hygiene products, and large volumes of toilet paper can do serious damage to your septic tank, public sewer line or drain lines. We recommend occupants flush only toilet paper to ensure proper care of sewage and drain lines.
Hair accumulation: Hair can collect in any sized drain. Typically it doesn’t create a larger issue than what drain cleaners and other DIY methods can handle. However, if those techniques don’t work, it may be time to call a professional.
Public sewer back up: Public sewer lines can at times overflow if they experience a large amount of rainfall or heavy usage beyond their design specifications. At times, these city systems can become overwhelmed and unfortunately back up on your own property.
Tree root expansion: Many times we see that tree roots can interrupt the path of the sewage line, causing damage such as cracks, breaks, and sewer line failures. If the damage is significant enough, solids can leak out of the cracks and start to pool around your property. Not only does this create a foul environment, but it can expose your occupants to unnecessary and dangerous types of bacteria, viruses, and microbes.
Sewer line corrosion: Routine maintenance on your plumbing system is essential in protecting your sewer lines from failure. Over time and depending on the material of your pipes, they can become brittle, rust, or corrode. When failures occur, it can cause septic substances to pool and accumulate in the surrounding area of the crack or corrosion. When this occurs, standing water can form, which becomes a breeding ground for hazardous bacteria. Sewage water is the most dangerous, and if not treated effectively, can create the ideal environment for even more hazardous conditions such as black mold.
If you’re experiencing these common failed sewer symptoms on your property, you need to call a professional right away.
Did a good job cleaning up all the sewage water in our basement. Everything was disinfected thoroughly cleaned and dried. I once again feel safe to go down stairs again. I would not hesitate to use this company again. In fact it was my second time working with Kelley Klean.
Kelley Klean is fantastic! I had a plumbing issue that caused a sewer back up in my basement. They not only cleaned and disinfected the flooded area, but also my equipment that had been in the affected area. They were concerned about the health of my family as well as their employees, and took all necessary precautions. They were prompt, both days, and they worked quickly and professionally. Every single member of the team that I spoke with was courteous and professional!
A few weeks back we had a major sink back-up which flooded the furnace room in the basement. The plumber unclogged the pipes and recommended Kelley Klean to clean up the mess. Dennis and his team were VERY responsive. And the price for the remediation was very reasonable. I was especially appreciative of the follow-up a week later. Dennis called just to check to see if all was well. Kelley Klean has my recommendation!
Our team is available 24/7 to respond to all your sewage damage emergency calls.
From working with your insurance company to doing the cleanup, sanitation and repairs, we got you covered.
Return to a safe environment and continue living your life as normal.
In our 30 years of business, we have seen various forms of water damage in residential and commercial basements. We understand that every situation is unique, which is why our technicians will take time to evaluate the damage. The type of water damage will fall into one of three categories that will influence how the water is removed and how your property is cleaned and restored.
This is the safest form of water damage. Clean water does not contain contaminants and usually derives from interior pipes and supply lines located throughout the home. Because your pipes are pressurized, when this occurs, you can experience tremendous amounts of damage in a short period of time.
The good news is since this water is coming from a clean source, it can be easily cleaned up and dried when you choose the right contractor. It can seem extremely overwhelming to attempt the clean-up on your own, and most of the time homeowners simply do not have the tools to do it themselves.
Drying techniques approved by the IICRC can be used, including pumping out and extracting as much water as possible, and then setting up high powered fans and dehumidifiers to return moisture content back to normal. Secondary damage and/ or mold growth can occur in as little as 24 hours after water damage, so it is essential to respond quickly. After that 24 hour period, clean water can turn into grey water and shift the requirements of the mitigation.
Grey water is the most common form of water found in basement settings. If clean water sits for longer than 24-48 hours, then it will be classified as ‘grey water.’ This type of water typically contains contaminants and can also come from appliances such as washing machines or dishwashers. Fortunately, grey water can still be dried using advanced drying techniques. Porous building materials and items can often still be salvaged and dried within 72 hours of the time of damage.
Our technicians are on-call 24/7 and will arrive fast with the right equipment.
As soon as our technicians arrive at the site, they will assess the damage. Our technicians will classify the type of damage as Category 1, Category 2 or Category 3. We will then determine the drying plan to meet the severity of the situation.
At Kelley Klean, we equip our technicians with the right tools to identify even the water that has migrated beyond what is obvious to the naked eye. We closely and carefully follow the path of water flow and try to identify the actual damage due to water ingress. We also assess the secondary damage to the property due to water leakage.
After we evaluate the unique needs of your property, we will develop a customized restoration plan. Furthermore, we’ll loop you in throughout the entire process so you never have to wonder about the status of your property.
Next, we start removing the standing water. During this stage, we use the most modern techniques and tools to remove almost 99% of the water from the site. The step will prepare the affected areas for drying equipment such as air movers and dehumidifiers.
Once the standing water gets removed, the next stage is the drying process. For this, we use equipment as dehumidifiers, air blowers, and air filtration devices.
The work is planned such that the dehumidifiers get placed in the center of the affected area, and the air movers are placed equally at every 10-16 feet around the perimeter of the location. We ensure that our equipment placement will create an optimal drying environment in order to speed up the restoration process.
As the drying process continues, we take regular moisture readings each day. These readings indicate the effectiveness of the drying process and enable us to take corrective actions if the situation demands. We also provide these readings to your insurance company for documentation for your insurance claim.
As the affected areas dry, we will slowly take equipment out until drying is complete. Depending on the severity of the project this could take as little as three days.
It is always our priority to mobilize quickly and try to save as much of the building content and materials as possible. If items or materials are damaged beyond repair or contaminated with sewage, those materials will need to be removed and replaced. We’ll take care of any repairs necessary to return your property back to its pre-loss condition.
Upon completion of the job, we will ask for your signature to sign off that our work was done to your satisfaction. This ensures that you’re happy with the work, and we do not leave until every element of the restoration process is addressed.
Founded in 1986, Kelley Klean is the longest-running cleaning, restoration, and property clean-up company in Central Missouri and has been a part of the community for over 35 years!
© 2021 Kelley Klean