Hiring a restoration company is the best way to get your house back to the way it used to be. If you want to meet or exceed the standards of your pre-disaster house, you need a great restoration company. A company who knows what you’re up against locally, has the right tools, and amazing customer service. If they work with your insurance too, they’re perfect.
The first thing you find in great restoration companies is extensive knowledge of the area they serve. While the theoretical mechanics of cleaning and restoration are the same everywhere, great restoration companies know what’s unique about your area. They know the pests that are most common and how to deal with them. They know if your area is currently having a huge explosion of molds, and therefore know to be relentless in cleaning up that puddle of standing water. They have the expertise to identify your problems and fix them in a way that doesn’t just make things worse.
You may find that, post-disaster, you are not in a perfectly calm state of mind. You may find yourself repeating yourself over the phone, or struggling to answer questions when you book a restoration company. “Hello, part of my roof caught on fire and the rest of the house was doused with water trying to put it out,” is not a call you often have the chance to rehearse. Excellent customer service will settle you down and put you in control of the situation. It will offer estimates and have good communication every step of the way.
Whether you need your insurance company to reimburse you or you’d prefer the restoration company to bill them directly, you’ll find that great restoration companies are masters of insurance. One way or another, that’s how they get paid! Even though this may be something of a no brainer, it’s still important to make sure that your restoration company can handle it. Mistakes with insurance always lead to painful headaches.
There’s more than one way to clean a spot. Some restoration companies want to cut costs on machines and equipment, so they lean more heavily on their labor force. They work harder, but not smarter–and your home deserves better. Find a company who has the right tools for the job. They’re investing their profits in the tools that will help them get ahead, and you stand a better chance of getting the best possible solution for your troubles.
Great restoration companies aren’t sending in a team armed only with a mop and bucket. They’re investing in technology that gets your home back to the way it was before, or even better. They understand insurance and follow through on what they have to do, whether that’s providing documentation or billing them directly. Their customer service is excellent, and their knowledge of your local area can’t be beat. That’s what separates a good restoration company from a great one.